Further Education and Training Certificate: Information Technology: Technical Support

(SAQA ID: 78964)
NQF Level: 4
Credits: 163
Length: 12 Months

The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.

The qualification can be acquired in the traditional way of formal study as well as in the workplace, through learnerships. Acquiring the qualification through learnerships has the potential of addressing the problems of the past, where newly qualified people getting into the industry struggled to get employment, because they were required to have practical experience. The workplace experience can now be gained while acquiring the qualification through the various learnership schemes that are planning to use this qualification.

To be awarded the Qualification learners are required to obtain a minimum of 163 credits as detailed below.

The Fundamental Component consists of Unit Standards to the value of 56 credits all of which are compulsory.

The Core Component consists of Unit Standards to the value of 77 credits all of which are compulsory.

The Elective component consists of a number of specialisations. Learners are to choose a specialisation and complete unit standards totalling 30 credits from those listed for the specialisation.


  1. Communicate effectively with fellow IT staff & users of information systems.
  2. Demonstrate an understanding of different types of computer systems and the use of computer technology in business
  3. Demonstrate an understanding of problem-solving techniques, and how to apply them in a technical environment.
  4. Demonstrate an understanding of Computer Technology Principles.
  5. Select and use materials and equipment safely for technological purposes.
  6. Work effectively as a team member within a support team.
  7. Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of majoring/specialisation:
    • Hardware and Infrastructure Support for Personal Computers
    • Hardware and Infrastructure Support for Office Products
    • Data Communications and Network Support
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