The learners will typically be managers who have other junior managers or team leaders reporting to them. A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The scope of generic management covers five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management. This qualification addresses each of these domains with generic competencies, so that it allows learning programmes to be contextualised for specific sectors and industries.

  • Learning Programme: General Management
  • NQF Level: 5
  • Credits: 136
  • Duration: 18 months


Module 1 – People Management

  • Build teams to achieve goals and objectives
  • Lead people development and talent management
  • Devise and apply strategies to establish and maintain workplace relationships
  • Manage a diverse work force to add value
  • Apply the principles of ethics to improve organisational culture

Module 2 – Workplace Management

  • Develop, implement and evaluate an operational plan
  • Formulate recommendations for a change process
  • Analyse leadership and related theories in a work context
  • Apply mathematical analysis to economic and financial information
  • Use communication techniques effectively

Module 3 – Decision Making

  • Apply a systems approach to decision making
  • Apply the principles of knowledge management
  • Create and manage an environment that promotes innovation
  • Monitor and evaluate team members against performance standards
  • Monitor, assess and manage risk
  • Select and coach first line managers

Module 4 – Unit Management

  • Develop, implement and evaluate a project plan
  • Manage the finances of a unit
  • Recruit and select candidates to fill defined positions
  • Interpret and manage conflicts within the workplace
  • Explain the impact of organisational wellness on a business environment and indicate a strategy for a business unit
  • Demonstrate ways of dealing with the effects of dread diseases and in particular HIV/AIDS
  • Monitor team members and measure effectiveness of performance
  • Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks