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Occupational Certificate Bank Teller

The purpose of this qualification is to prepare a learner to operate as a Bank Teller. A Bank Teller accurately processes customer deposits and encashments (physically and using electronic devices), cheques, transfers, credit card payments, money orders, certified cheques and other related banking transactions. They count money physically and electronically. They also minimise risk for bank and client by conducting all transactions according to appropriate banking procedures and by remaining vigilant about any suspicious behaviour. They know how to respond in cases of robberies and emergencies. They all do everything possible to ensure customer satisfaction.


Qualification: Occupational Certificate: Bank Teller (SAQA ID: 101673)

NQF: Level 4
Credits: 49
Length: 12 Months
A qualified learner will be able to:
  • Accept and process deposits and encashments.
  • Minimise risk for client and bank.
  • Achieve customer satisfaction.
This qualification is made up of the following compulsory Knowledge and Practical Skill Modules:
Knowledge Modules:
  • 421101000-KM-01, Workplace fundamentals, Level 4, 3 Credits.
  • 421101000-KM-02, The banking industry and banking rules and regulations, Level 4, 4 Credits.
  • 421101000-KM-03, Deposits and encashments, Level 4, 3 Credits.
  • 421101000-KM-04, Security at banks, Level 4, 2 Credits.
  • 421101000-KM-05, Customer service and satisfaction, Level 4, 3 Credits.
Total number of credits for Knowledge Modules: 15.
Practical Skill Modules:
  • 421101000-PM-01, Conduct bank teller operations, Level 4, 8 Credits.
  • 421101000-PM-02, Minimise risk in a banking environment, Level 4, 2 Credits.
  • 421101000-PM-03, Achieve customer satisfaction, Level 4, 3 Credits.
Total number of credits for Practical Skill Modules: 13.
This qualification also requires the following Work Experience Modules:
  • 421101000-WM-01, Processes to accept and process deposits and encashments, Level 4, 9 Credits.
  • 421101000-WM-02, Processes to minimise risk to client and the bank, Level 4, 6 Credits.
  • 421101000-WM-03, Processes to achieve customer satisfaction, Level 4, 5 Credits.
  • 421101000-WM-04, Meeting processes, Level 4, 1 Credit.
Total number of credits for Work Experience Modules: 21. The successful completion of an external integrated summative assessment, conducted through the Compliance Institute South Africa as the QCTO Assessment Quality Partner is required for the issuing of this qualification.

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