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SHORT SKILLS
PROGRAMMES

Customer Service in a Contact Centre

(SAQA ID: 20185)
NQF Level: 4
Credits: 34
Length: 4 months
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The following unit standards form part of this programme:

UNIT STANDARD:13872
DESCRIPTION:Instil in myself a personal Contact Centre culture

UNIT STANDARD:13874
DESCRIPTION:Work as a member of a Contact Centre Team

UNIT STANDARD:10348
DESCRIPTION:Identify and respond to customer needs in a Contact Centre

UNIT STANDARD:13873
DESCRIPTION:Handle a range of customer complaints in Contact Centres

UNIT STANDARD:252210
DESCRIPTION:Handle a range of customer complaints

UNIT STANDARD:13886
DESCRIPTION:Gather and provide relevant information to contribute to contact centre problem solving

DURATION:
4 months (including start-up and close-off)

031 207 3245
info@frtc.co.za
4 Meadow Road,  Sydenham, Durban, KwaZulu-Natal
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