The student support services department endeavours to co-ordinate all student queries and ensure timeous and appropriate feedback.

A range of printed resources are made available to support teaching, learning and assessment, such as:
• Learner guides
• Portfolio of Evidence
• Academic Calendars

Contact classes are delivered by academic staff, who have extensive experience in the delivery of banking, finance and insurance sector education. With a good combination of academic staff, with both industry experience and research expertise, the FRTC student has access to expertise and practical business experience bundled to offer a dynamic and enriched distance learning experience.

In order to support the learner in effective distance learning, the learner has access to the facilitator to address areas of concern. One-on-one support includes access to individual consultations, telephonic support and email responses. With the implementation of the LMS, the learner can look forward to pre-recorded lectures.

Felix Risk Training Consultants CC conducts contact facilitation for all modules in all regions. A similar process is adopted for the supported enrichment sessions.

FRTC has migrated to an eLearning System. The Felix Risk Training Consultants eLearning System is an online web-based platform that learners can use to access course material, upload completed assignments, interact with one another, and view their results. The focus of the system is to improve communication and data transmission between learners and Felix Risk Training Consultants.
The System is will digitise the paper-based processes of FRTC. This is a centralised system whereby learner records can be easily stored and accessed.

The implementation of the eLearning system is to improve the accessibility of Learner information, while simultaneously providing Learners with a convenient way to access their course material and submit assignments from where they are.

About The Library
Felix Risk Training Consultant’s Reference Library – the heart of academic learning and research forms an integral part of the institution and shares in the quest for academic excellence. The library not only provides the basic needs of the users, but also provides a portal to a wealth of research materials, including online databases and journals. The libraries’ website provides essential information about library hours and services.
 
FRTC has subscribed to LIBWIN 2019 standard with ACTIVE CONNECT. This automation system aspect includes the cataloguing of media items and borrowers, and the carrying up of these two parties of transactions (loans, returns and renews). Furthermore, this web-based system allows self-service option available to users, allowing them to search the catalogue and interact with the resource centre.

Durban Library Branch
Monday to Friday 08h00 to 16h00
Public holidays – closed

4 Meadow Road, Sydenham,
Durban, 4091
Tel. +27 (0)31 207 3245

Library Code Of Conduct
Library rules are meant to protect all individuals that make use of the library. A silent atmosphere is essential for reading, studying and conducting research. Kindly abide by the following rules:
• Silence must always be observed.
• No bags are allowed in the library.
• Library books can only be utilised in the library.
• Food and beverages may not be brought in the library.
• Keep the library neat all the time. Use the bins provided.
• Vandalising of library materials will not be tolerated.
• Use of cell phones in the library is prohibited. Please set to silent mode.
• The library will not accept responsibility for any loss of belongings incurred whilst in the library.
• The librarian has the right to request a user to leave if he/she is found to be violating any of the library rules.
• In case of an emergency, the alarm will be sounded, learners need not panic but to follow staff instructions and directions accordingly.